galore Casino Terms and Conditions

These terms and conditions ("Terms") apply to the galore casino platform and all its services. When you register, log in, or use any game or service on galore, you are considered to have automatically agreed to these Terms. We advise against using the platform without reading and understanding these Terms. To learn more about how your personal information is protected, please read our Privacy Policy.

galore is an online gaming and betting platform that provides Bangladeshi users with slots, live casino, fishing games, sports betting and other gaming services. These Terms form a legal agreement between galore and the user.

galore reserves the right to change or update these Terms at any time. We will publish a notice on the platform before any changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the revised Terms.

• Where these Terms are interpreted in both English and Bengali, the Bengali version shall apply.
• If any part of these Terms is found to be invalid, the remaining parts shall remain fully in force.
• Any dispute arising under these Terms shall be resolved in accordance with the decision of galore's authority.

2.1 Registration Requirements

To open an account on galore, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide true and accurate information at registration — providing false information will result in account suspension or closure.
• Each person may open only one account. Operating multiple accounts is prohibited.
• You must have a valid mobile banking account (bKash, Nagad, Rocket or Upay) in your name.

2.2 Account Verification

galore reserves the right to verify your identity via OTP or other methods. ID documents may be requested if necessary. Withdrawal may be temporarily suspended until verification is complete.

2.3 Account Security

It is entirely your responsibility to keep your account login details confidential. If you suspect unauthorised access or a security breach, contact our support team immediately. Allowing anyone else to use your account is strictly prohibited.

All financial transactions on galore are processed through bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 (per method). The minimum withdrawal amount is ৳800.

3.1 Deposit Terms

• You must use your own mobile banking account when making a deposit.
• Depositing from a third-party account is prohibited; doing so may subject your account to investigation.
• Specific promotion terms apply when claiming a bonus after a deposit.

3.2 Withdrawal Terms

• Withdrawals will only be processed from verified accounts.
• The withdrawal amount must come from your active balance; bonus amounts cannot be withdrawn before wagering requirements are met.
• In cases of suspicious activity, galore reserves the right to temporarily hold a withdrawal and conduct an investigation.
• Funds will be returned via the same method used for the deposit.

Each bonus offer on galore has its own terms and conditions. Accepting a bonus means accepting the terms of the relevant promotion.

4.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳15,000. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000; to withdraw this bonus, wagering of ৳2,000 × 25 = ৳50,000 must be completed.

4.2 General Bonus Policy

• Bonuses cannot be withdrawn before wagering requirements are met.
• Multiple bonus claims from the same device, IP address or household are not permitted.
• Bonuses will be cancelled if gaming or betting rules are violated.
• galore reserves the right to change or cancel any bonus offer.
• Bonuses may only be used for genuine gaming purposes; bonus abuse or fraudulent activity will result in account suspension.

galore's VIP program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier.

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Weekly cashback is calculated based on the net loss for that week (total bets minus total winnings). VIP tier upgrades depend on playing activity and behaviour. galore's decision on cashback payments is final.

6.1 Permitted Use

The galore platform is for personal entertainment use only. Betting for commercial purposes or on behalf of a third party is prohibited.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Bonus abuse or using the bonus system in a fraudulent manner.
• Operating multiple accounts or using another person's account.
• Attempting to influence game outcomes using software, bots or artificial means.
• Using the platform for money laundering or illegal financial activity.
• Applying coordinated fraudulent betting strategies with other users.

galore believes that gaming is a form of entertainment and follows a responsible gaming policy to ensure it does not cause social or financial harm. Detailed guidance on this is available on our Responsible Gaming page.

• Users may contact the support team to set their own deposit or betting limits.
• Self-exclusion or temporary account suspension requests can be made if needed.
• Contact us for information on parental controls to keep minors away from gaming.

We have a separate policy on how your personal data is collected, stored and used. Reading the Privacy Policy alongside these Terms is mandatory, as both together form the agreement between galore and the user.

• galore uses SSL encryption and other security technologies to keep user data safe.
• Your data is not sold to third parties; however, information may be disclosed to authorities when legally required.
• Details on cookie policy and data use can be found in the Privacy Policy.

9.1 In Case of Technical Issues

If a technical error or disconnection occurs during a game, galore will review the logs and take appropriate action. Server records are considered the final account of events; client screen data is not.

9.2 Complaints and Disputes

Any objection to a transaction or game result must be raised within 72 hours via our 24/7 live chat or email support. Complaints submitted after this period may not be considered. For general queries, you can visit our FAQ section.

galore reserves the right to suspend or permanently close an account without notice for the following reasons:

• Serious breach of these Terms or gaming rules.
• Fraudulent activity, bonus abuse or operating multiple accounts.
• Use of a false identity or forged documents.
• Court order or legal obligation.

Users may also voluntarily request closure of their account. In that case, arrangements will be made to return the verified balance (excluding bonuses).

galore is committed to maintaining the quality of its services, however our liability is limited in the following areas:

• galore is not liable for losses caused by internet connection problems, power outages or other external factors.
• galore is not directly liable for technical issues caused by third-party game providers, but will assist in resolving them.
• galore will not provide compensation for losses arising from the user's own negligence or breach of terms.

In no case shall galore's maximum liability under these Terms exceed the amount of the specific transaction in question.

If you have any questions or points of uncertainty about these Terms, please contact our 24/7 support team. We provide assistance in both Bengali and English.

• Live chat: available directly after logging in to the platform.
• Email: [email protected]