galore Privacy Policy

galore Casino ("we", "our", or "galore") operates an online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") applies to all individuals registered on the galorecasino.cam website and using the service.

By creating an account on our platform or using the service, you consent to the collection and processing of information as described in this Policy. Alongside reading this Policy, you are also encouraged to read our Terms and Conditions, which contain the full agreement for use of the service.

This Policy applies only to galore's own website and mobile application. We are not responsible for the privacy practices of third-party websites or services.

2.1 Information Collected at Registration

When you create an account on galore, the following information is collected from you:

• Full name and date of birth (for age verification — the platform is for individuals aged 21+ only)
• Active mobile number and email address
• Username and password
• National ID card or passport details for identity verification (when required)

2.2 Transaction and Financial Information

During deposit and withdrawal processes, we record transaction history and payment method details. Our payment partners — bKash, Nagad, Rocket, and Upay — complete transactions according to their own security standards. Full payment card or mobile banking PIN details are never stored on galore's servers.

2.3 Usage Information and Technical Data

The following technical information is collected automatically while you use galore:

• IP address and device identifier
• Browser type and operating system version
• Time spent on the site, pages viewed, and click patterns
• Session logs and error reports

2.4 Cookies and Similar Technologies

The galore website uses cookies to manage sessions, save preferences, and improve platform performance. You can disable cookies in your browser settings, though some features may become limited as a result.

Collected information is used for the following purposes:

1. Account creation, management, and identity verification
2. Carrying out financial transactions including deposits, withdrawals, and prize distribution
3. Customer support — providing assistance via 24/7 live chat and email
4. Fraud detection, security monitoring, and prevention of unauthorised access
5. Age verification — only individuals aged 21 or above may use this platform
6. Informing you about relevant promotional content and bonus offers (based on your consent)
7. Testing and improving platform performance
8. Monitoring gaming behaviour and providing support in line with Responsible Gaming guidelines

galore never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the information necessary to carry out the service is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology service providers. These organisations are contractually bound to operate in accordance with galore's privacy standards.

4.2 Legal Obligations

Information may be disclosed based on a court order from a competent court, a lawful legal process, or a legitimate demand from a regulatory authority. In such cases, only the minimum information legally required is provided.

4.3 Fraud and Security Protection

If serious fraud, a cyberattack, or a risk of harm to other users arises, relevant information may be shared with security experts or law enforcement agencies.

galore has adopted industry-standard technical and operational measures to protect users' information:

• SSL Encryption: All data exchanged with the website and app is encrypted using SSL technology.
• Password Hashing: Passwords are never stored in plain text — strong cryptographic hashing is used.
• Access Controls: galore's internal staff can only access information necessary for their specific responsibilities.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Data Backup: A reliable backup system ensures that data is never permanently lost.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but complete assurance against unauthorised access cannot be guaranteed.

galore retains your information for as long as it is necessary and legally valid:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, financial transaction records may be kept for a set period as required by law.
• Information related to fraud investigations is retained until the investigation is complete.
• Marketing-related information is deleted immediately upon withdrawal of consent.

As a galore user, you have the following rights regarding your own information:

7.1 Right to Access Information

You can contact us at any time to find out what information is stored about you.

7.2 Right to Correct Information

If any information is incorrect or outdated, you may request a correction. This request can be made through account settings or via live chat.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained where there are legal obligations to do so.

7.4 Right to Withdraw Marketing Consent

Consent to receive promotional messages can be withdrawn at any time. This can be done through account notification settings or by contacting us directly.

galore's services are strictly for individuals aged 21 or above. We do not knowingly collect information from minors. If someone provides a false age at registration and is later found to be a minor, their account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using this site, please contact us without delay.

galore's servers and cloud infrastructure may be located outside Bangladesh. Regardless of where data is stored, protection is ensured according to the same standards described in this Policy. Game software providers are also contractually bound to meet our privacy requirements.

galore reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, prior notice will be given — either by email or through a notice on the website. Continued use of the site after any change will be taken as acceptance of the updated policy.

If you have any questions or complaints about this Policy, please visit our FAQ section or contact our support team directly via 24/7 live chat — assistance is available in Bengali and English.

To contact us regarding this Privacy Policy, to exercise your rights over your information, or for any other matter, please use the following:

• Live Chat: 24/7 support is available through the live chat button on the website.
• Email: [email protected]

To learn more about us, please visit the About Us page.